Ok, I have an issue with our US based companies farming out or having their technical support departments in other countries. Simply for one reason. The majority of the individuals cannot speak English.

For the most part, I rarely need to call tech. support as I can handle most situations myself. However, the other night I had an issue with a wireless pc card/router conflict. So I called Linksys tech support. After waiting on hold for about ten minutes, I get a guy who answers the phone that clearly speaks VERY broken English and with a hard East Indian (?) accent. He says "Thank you for calling Linksys Technical Support, this is Bob, how can I help you?"

Ok, first issue:
Use your real name. It was almost amusing to hear this guy try and tel me he was a "Bob". This guy ended every sentence with "Ok, tell me". It was very annoying. After being on the phone with him for almost an hour, he was not able to resolve anything. I finally had to play trial and error and I finally resolved the issue myself.

My second issue:
If you are going to deal with English speaking individuals, then they need to be able to carry on a conversation. My point is that if he could have spoken better English, we probably would have been able to communicate better and possibly been able to resolve my issue.

I realize that companies can save big dollars by moving their Tech. Support to other countries, but not at the expense of their customers.

I have always been a HUGE fan of Linksys but unfortunately will be questioning whether or not I will choose Linksys when making my next network purchase.